Refund policy

We accept returns within 7 days of delivery, provided the product is unopened and the seal is intact.

WHAT WE CANNOT ACCEPT

For hygiene and safety reasons, we cannot accept opened or used skincare products. This is standard across the category and protects every customer who buys after you. Please check the product name, size and concentration before opening the seal.

IF SOMETHING IS WRONG WITH YOUR ORDER

If your order arrives damaged, leaking, expired, or is the wrong item, we will replace it or refund it in full. Message us on WhatsApp within 48 hours of delivery with your order number and a photo. You do not need to return a damaged product before we act.

IF A PRODUCT IRRITATES YOUR SKIN

Stop using it and message us. Actives such as retinol and glycolic acid can cause mild tingling or dryness in the first two weeks, which is normal. If the reaction is more than that, we want to know - tell us which product and what happened, and we will make it right. Always patch test before first use.

HOW TO START A RETURN

Message us on WhatsApp with your order number and the reason. We will confirm before you ship anything back. Return shipping is paid by the customer unless the fault is ours. Refunds are issued to the original payment method within 7 to 10 working days of us receiving the product. Cash on delivery orders are refunded by bank transfer.

CONTACT US

WhatsApp: 0327 3626163. Sheene, Karachi, Pakistan.